Refund Policy

Last updated: 18 April 2026

This Refund Policy explains when and how you can get a refund from Stronki (operated by Sandnes Productions, org. no. 930 939 439, Norway).

1. Digital products & the right of withdrawal

Stronki programs are digital content delivered immediately after you complete the questionnaire and pay. Under the Norwegian Right of Withdrawal Act (angrerettloven) § 22(n), the 14-day statutory right of withdrawal does not apply to digital content whose delivery has begun with your express prior consent and acknowledgement that the right of withdrawal is thereby waived.

By clicking “Generate program” after payment, you give that express consent and waive the 14-day right of withdrawal for that program.

2. When we do offer refunds

We refund in these cases regardless of the waiver above:

• Technical failure on our side — if the AI failed to generate a usable program and we cannot deliver one within 48 hours.
• Accidental duplicate purchase — if you were charged twice for the same program, contact us within 14 days.
• Unauthorized charge — if you believe your card was used without your consent, contact us and your card issuer.
• Statutory non-conformity — you retain your rights under the Norwegian forbrukerkjøpsloven (Consumer Purchases Act) and the Digital Content and Digital Services Act if the Service has a defect.

3. How to request a refund

Email support@sandnesproductions.com from the address on your Stronki account with:

• Your order date and the program you bought,
• A short description of the issue,
• Screenshots if applicable (especially for technical failures).

We review every request and reply within 5 business days. Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days depending on your bank.

4. Chargebacks

If you have a problem, please contact us first. Filing a chargeback without contacting us usually takes longer to resolve and may result in suspension of your account until the dispute closes.

5. Contact

Sandnes Productions · Org. no. 930 939 439 · Norway
support@sandnesproductions.com